When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. If you did not receive the acknowledgement email in your inbox, please check your junk mail.

We apologise at this time we are unable to take orders over the phone.

We are unable to guarantee the same products will be available both online and in the stores.

Awareness Place gladly accepts payments via NETS (Visa or MasterCard), NETS Direct Debit from major banks, PayPal with Visa or MasterCard and PayPal accounts.

Not at this moment.

Awareness Place discount codes are codes that can be applied to your order to receive a discount.

At the checkout page, click on “Apply Discount Code”, enter your discount code in the box provided, and then click “Apply Discount”. The discount will be applied immediately and reflected in your order total. Please note that discount codes must be entered during checkout and cannot be applied after your order has been processed. Only one discount code can be used per purchase, and discount codes cannot be used as the only mode of payment.

Unfortunately, if you did not enter your discount code at checkout, we are unable to apply it to your order once it has been placed.

Our system will always recognise valid discount codes. If the discount has not been reflected in your order total, it is likely that the code was incorrectly entered. Discount codes can only be redeemed during the placement of orders and we are unable to apply or amend once the order has been placed.

You can choose to either Self-Collect at Awareness Place outlet or Delivery.

Local delivery is fixed at $8 per order.

Items will be sent out within 7 working days after the payment is confirmed. It will be delivered to your mailing address within 3 to 5 working days after the items are sent out.

Free local delivery with a minimum purchase of $100* (*exclude Gift of Bliss offering items)

There will not be any additional charges to self-collect the order items from Awareness Place outlet during operating hours.

There are two self-collect locations for your selection:

•  Awareness Place @ Bras Basah
  Address : Bras Basah Complex #01-63 Singapore 180231
  
  
• Awareness Place @ KMSPKS
  Address : 88 Bright Hill Road Singapore 574117, beside KMSPKS Reception Office

You will be contacted when the order items are ready for collection at the outlet.

We know you are excited to receive your order. In the rare circumstance that you receive more than one box for your delivery, please be assured that we will only charge one delivery fee per order regardless of the number of boxes received.

Not at the moment.

If the Products Awareness Place delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Awareness Place shall have no liability to you unless you notify Awareness Place by filling up the Return Merchandise Authorisation (RMA )form and send to us via email within 30 days from the date of delivery.

If you notify a problem to Awareness Place under this condition, Awareness Place shall, at its option:

All Customers should examine the Products at point of delivery or purchase. If the defect or fault existed at the point of delivery or purchase but was not detected or detectable by the Customer’s examination but is later discovered within 6 months of delivery, there are 2 stages of recourse for such a Customer.

Repair or replacement will be done for any defective Product. When a Product is going to be replaced, the quality, make, model or condition of the Product should conform to the quality and fitness of the original Product. Delivery of any replacement Product under this condition shall be at your risk/expense.

A discount or a refund will be provided if repair and replacement (1) is impossible; or (2) is disproportionately and unreasonably costly. The amount of refund shall be based on the value of the Product at the time of loss.

You shall not be entitled to a return, or refund, or discount if:-

1. You damage the Product;
2. the Product was misused and the misuse caused the defect;
3. the Product was tampered with by an unauthorized third party and damaged in the process; and
4. the defect or fault was caused by ordinary wear and tear.

Please call our friendly customer care officers at 6849 5350 or email them at onlinesale@awarenessplace.com to receive the RMA form.

In the unlikely event that you have received the incorrect or damaged item, you can contact our customer care officers at 6849 5350 or email them at onlinesale@awarenessplace.com.

Try to place your order again – sometimes when the site is experiencing high traffic, orders do not get placed. If it still does not work, please make a note of what happens and what messages the site gives you.

Sometimes, it may be a credit card or compatibility issue. Please try an alternative browser and/or credit card to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit OK. If further problems persist please get in touch with our customer service team by visiting our Contact Us page.

An error message says my card details are incorrect.

Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number ("Card Verification Value") is 3 digit number found on the signature strip on the back of Visa and MasterCard branded credit and debit cards.

To help us investigate the issue more effectively, please email us at onlinesale@awarenessplace.com with as much of the following information as possible:
Your Operating System
Internet Browser & version
What time the issue occurred
A copy of the error message (either pasted into the email or attached as a screenshot)